FAQ

1. What is House E-mart?

Ans: It is a one stop online building materials shop. At House E-mart, we make buying of building materials convenient, affordable and delivered in shortest time

 

2. Why should I choose House E-mart?

Ans: It is stress free; you can buy all your building materials from the comfort of your home/office. Our building materials are of good quality and our prices are affordable.

 

3. How does it work?

Ans: All you need to do is to log into our website - www.houseEmart.com.ng, register and start shopping, it is easy, fast and safe.

 

4. Is it free?

Ans: Shopping on our website is free

 

5. How do I retrieve my password if forgotten?

 Ans: Please click on forgotten password then submit your email address, we will send you a link to change your password

 

6. What is your payment mode?

Ans: Pay on delivery or pay before delivery

 

7. What is the difference between pay before delivery and after delivery?

Ans: You can choose to pay before delivery, your payment is safe and you are sure of getting your goods. However, you can choose to pay on delivery by cash, instant transfer or POS

 

8. Can I pay into the driver’s or individual personal account?

Ans: Please do not pay into any other bank account outside House E-Mart Nigeria Corporate account unless otherwise stated by us.

 

9. What is the cost of delivery and offloading

Ans: Our cost of delivery and offloading within Lagos is free. Delivery outside Lagos attracts extra charges.

 

10. What is the estimated delivery time?

Ans: Between 12 hrs to 3 days, you can get your goods in as little as 12 hrs

 

11. What should I do at the delivery of my materials: Kindly confirm if the materials conform to the specification ordered or requested before making payment as goods cannot be returned after they have been confirmed okay and payment has been made.